Delivery Information

DELIVERY OPTIONS

Thank you for shopping at Boutiquemma!

Here are your options for delivery/collection.

UK DELIVERY

1. Orders over £50, regardless of size, are eligible for free Royal Mail 48 hour tracked postage and packaging.                                          

2. Orders under £50, UK delivery is £4.50 and your order will be sent via Royal Mail Tracked 48 hour. 

3. Or you have the option for Royal Mail Tracked 24 hour which is £5.50.

You will be notified of your tracking number by email. Please check this tracking number on the Royal Mail website for all updated information relating to your order. 

Your order will usually get to you within 3-5 working days but, this could take longer if there is an unforeseen circumstance (eg Royal Mail strike, Covid delays, snow etc). 

I post out every day Monday-Friday, and if you order before Midday it will be sent the same day.

3. If you live locally you can buy online and collect from me at your convenience! (my address is below).

4. Or free local delivery on orders over £20 - Postcodes BS9

 

3. If you live locally you can buy online and collect from me at your convenience! (my address is below).

4. Or free local delivery on orders over £20 - Postcodes BS9

I'm afraid that I cannot take responsibility or liability in cases where delivery has been attempted and no-one has been available to sign for your package.

EUROPEAN DELIVERY

Standard European delivery will cost £13.95 and will be a tracked service with Royal Mail (If your shipping works out less than this when I am processing it with Royal Mail I will refund the difference).

Please allow 3-5 business days for arrival in normal conditions. COVID has created very large backlogs in some areas so please be patient.

INTERNATIONAL DELIVERY

Standard International delivery will cost £24.95 and will be a tracked service with Royal Mail (If your shipping works out less than this when I am processing it with Royal Mail I will refund the difference).

Please allow 6-7 business days for arrival in normal conditions. COVID has created very large backlogs in some areas so please be patient.


RETURNS AND REFUNDS

I always hope you are delighted with your purchase, however if you wish to return an item for an exchange or refund here is what you need to do…

1. You have a maximum of 14 DAYS to return an item from the date you received it, but I do ask that you return it to me ASAP. (Parcels that are received after the 14 calendar days may be eligible for an exchange instead, but this is at my discretion) For hygiene reasons, I cannot offer any refunds on earrings.

2. With any item you are returning, it must be in the same condition you received it, including all labels/tags and packaging. When I receive your items back they will be inspected and where the item complies with the above a full refund will be given within 14 days and you will be notified by email. 

3. You will be responsible for paying your own postage costs when returning an item (recorded delivery recommended) Please send it to the below address, including a note with your name on and reason for returning

Boutiquemma
9 Coniston Avenue
Bristol 
BS9 3SA


I’m always happy to help - if you need any assistance please email me at hello@theboutiquemma.co.uk and I will do my best!!